Privacy and compliance

Privacy and compliance

The pages on this website are only directed at United Kingdom residents and comply with appropriate UK legislation and regulation. We have provided this privacy policy to help you understand how we collect and use your personal information when you visit our website.

What information do we collect about you?

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site. This includes information provided by you in our contact and quote forms, claims notification page or when you request material or further services. We may also ask you for information.
  • When you contact us for an insurance quotation we collect the relevant information needed by an insurer to calculate the premium and understand your insurance needs.  We collect this information during our meetings and /or via our website or telephone conversations with you and through the completion of proposal forms and fact finds.
  • If you contact us, we may keep a record of that correspondence.
  • We may also collect information when you voluntarily complete surveys that we use for research purposes, provide feedback and participate in competitions.
  • Details of your visits to our site and the resources that you access.
  • Your IP address (this is your computer's individual identification number for internet connection) that is automatically logged by our web server. This is used to note your interest in our website.

How will we use the information about you?

The information we collect will be passed to insurers to enable them to calculate a competitive insurance quotation to meet your requirements.  In order to obtain the most competitive cover it may be necessary to pass your information to other insurance intermediaries who are authorised and regulated by the Financial Conduct Authority.

Information provided by you may be put onto a register of claims and shared with other insurers to prevent fraudulent claims. 

Should you wish to pay your premium by instalments we may pass your information to a premium finance provider.  However, this will not be done without discussing payment options with you first.

We may share your information with and obtain information about you from credit reference agencies.  If you require information about the credit reference agency we have received information from please do not hesitate to contact us.  Please note that any searches undertaken prior to you proceeding with your application will be soft searches and will not affect your credit rating.

We will retain any information we have collected about you for up to 6 years after our professional relationship has terminated. However, data held electronically may be retained for longer. 

Your rights of access to your data

Under the Data Protection Act you have a right, on payment of a fee of £10, to obtain a copy of the personal information that we hold about you.  If you believe that any information held is incorrect or incomplete, you should contact us. Any information that is found to be incorrect or incomplete will be amended promptly. 

Marketing

We would like to send information to you about our own products and services by post, telephone, email or SMS.  If you do not wish to be contacted in this way please inform us.

Cookies

We may also use cookies to store information about you. Cookies are text files sent by us to your computer or other access device when you visit our site. We use cookies to compile visitor behaviour information, such as tracking visitor use of the website and compiling statistical reports on website activity.

Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by writing to:

Anthony Jones Insurance Brokers 
Albany House
31 London Road
Bromley
Kent BR1 1DG

Treating Customers Fairly

We embody Treating Customers Fairly (TCF) in all our day to day activities: Simple. Personal. Fair.

For our customers, this means that we deliver:

  • Great service by our teams
  • The best products available from our insurer partners
  • Quality rated insurers
  • Value for money
  • Conscious buying decisions

For our insurer partners, we work together to deliver:

  • Acceptable profit margins
  • Long term relationships
  • Performance feedback

For everyone at Anthony Jones, we aim for:

  • Satisfactory return on equity
  • Positive customer and insurer feedback